Results and satisfied clients, say it all

Flagship Store | Victoria's Secret

Challenge

LBrands - a leading international retailer with renowned brands - decided to open a new 51,000 sq.ft. Victoria's Secret flagship store in Causeway Bay, Hong Kong. As one of the most crowded central areas in Hong Kong, it is known for excessive delivery restrictions.

Solution

Caliber established a temporary local warehouse for staging all inbound store development materials. By using the Caliber IT-platform, all parties in the supply chain were connected and updated on the real-time progress and changes of each order. Our system and the temporary warehouse made it possible for the general contractor to call-off required materials on demand; day and night.

Results

Together with experienced local partners Caliber managed the last-mile logistics in compliance with local delivery restrictions. Store development materials were delivered to the jobsite, on time and on demand by the general contractor. In line with management and store planning for an on-time store opening.

Customer feedback was positive: "Due to your team’s diligence, coordination and efforts, we were able to meet our construction completion and store opening dates"  LBrands, Design & Construction Team

Supply Chain Management | Starbucks

Challenge

Starbucks has established unique stores in over 70 countries with various growth models including; licensing, joint ventures and company owned. The challenge? An off-balance solution that includes demand planning, warehousing, transportation, customer service and installation or delivery support.

Solution

To support their growth, Caliber helps Starbucks with the placement of Purchase Orders at their local or regional partners. After uploading product specifications to our system, the complete process starts off; from supplier management, to the generation of shipping documentation and picking up the materials at the supplier's locations, to the final (white glove) on demand delivery at the construction site.

Results

From Caliber’s office in Toronto, we actively support Starbuck’s operations across Canada. Caliber also supports Starbucks (and some of their licensed partners) in the USA and EMEA regions.  We support many of their new retail store openings and the implementation of their new store designs. In addition, Caliber diligently finishes their renovation and relocation projects with total control and full visibility.

International New Stores | Lbrands

Challenge

LBrands - an international fashion retailer with renowned brands including; Victoria's Secret, PINK, Bath & Body Works, La Senza and Henri Bendel - was looking for a partner with extensive knowledge and experience in store development to support their global expansion. After an exhaustive selection process including workshops, bidding, test projects and system capability assessments, the management team decided Caliber was the partner of choice.

Solution

Caliber managed the entire process including; forecasting, workflow design, supply chain management, transportation, warehousing, roll out, and master data for the development of more than 500 store openings in 42 countries working with over 150 suppliers.

Results

Thanks to full end-to-end visibility, LBrands realized a significant CAPEX saving and reduced the time to build by a few weeks

Supply Chain Coordination | Bloomin’ Brands

Challenge

Bloomin’ Brands, Inc. - one of the world's largest casual dining companies with approximately 1,500 restaurants throughout 48 states and 23 countries - was in need of an experienced store development partner.

Solution

After partnering with Bloomin’ Brands, Inc., Caliber implemented its system and various processes to streamline the supply chain workflow within the organization. The implementation of MyCaliber allowed for end-to-end visibility of active projects, purchase order management, master data management, shipment tracking, job-cost forecasting, demand forecasting, and roll-out management.

Results

Bloomin’ Brands, Inc. now has a better established and more cohesive supply chain. Caliber has brought end-to-end supply chain visibility while also establishing solid processes that are now firmly implemented within the company. Caliber has also successfully managed a large scale roll-out for Carrabba’s Italian Grill.

Rapid Remodel Roll-out | Victoria's Secret PINK

Challenge

Recently, LBrands requested Caliber to execute their remodeling called the Pink Bra Roll Out. Requirements included the white glove delivery of 30,000 items from 4 suppliers to 472 different stores across North America within 5 weeks, and white glove delivery was the minimum service level to be performed.

Solution

With the use of our (Caliber) network we assigned 119 Consolidation Centers around 1 or multiple stores, built a cost and time efficient shipping plan, and the final mile per store was prepared and executed at the consolidation center. Communication channels were set-up with all teams involved providing LBrands with real-time information during the entire project.

Results

In 15 nights LBrands was able to upgrade 472 of their stores without lost capacity nor lost sales. 0 stores renovations were cancelled/postponed. At LBrands this is known as the biggest, most complicated and best roll out ever executed.

Streamlined Processes | Subway

Challenge

Subway is an American fast food restaurant franchise that sells sandwiches and salads. It is the largest single-brand restaurant chain and the largest restaurant operator in the world. The challenge? To increase speed to market, control the overall investments and expenses and at the time, limit the risks of expanding into Brazil.

Solution

To support future growth, Caliber developed tax and operational-friendly processes, forecast store growth, built a customized network and managed the entire master data and supplier base.

Results

With Caliber's support on this one project, Subway streamlined processes to open more than 250 tax compliant stores and designed processes to reduce the overall development timeline by 60 days.

Shop-in-Shop | Iittala

Challenge

Iittala - a Finnish design brand specializing in design objects, tableware and cookware - was looking for an expert in store development to help them with an innovative approach to rolling out “shop-in-shops” worldwide.

Solution

Caliber helped Iittala achieve end-to-end visibility throughout the entire store development supply chain. Caliber's systems provided a direct link for forecasting and demand planning, limiting the risk of dead stock and improving the delivery and installation performance. New and existing Iittala partners were linked to Caliber's ordering system, giving them access to up-to-date information on pricing and stock availability.

Results

With Caliber's help on this one project, Iittala realized a significant reduction in their overall investment, increased speed to market and improved service performance for their partners.